@charset "UTF-8";.chatbot-container[data-v-91276fe6]{position:fixed;z-index:1000}.chatbot-container.iframe-mode[data-v-91276fe6]{position:absolute;top:0;left:0;width:100%;height:100%;z-index:1}.chatbot-bubble[data-v-91276fe6]{position:fixed;bottom:20px;left:20px;width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,#1227e2,#1e3a8a);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 12px #1227e233;transition:transform .2s ease,box-shadow .2s ease}.chatbot-bubble[data-v-91276fe6]:hover{transform:scale(1.1);box-shadow:0 6px 20px #0003}.chatbot-bubble .bubble-star[data-v-91276fe6]{position:absolute;color:#ffcd05;font-size:10px;z-index:10;animation:twinkle-91276fe6 2s ease-in-out infinite}.chatbot-bubble .star-1[data-v-91276fe6]{top:-6px;left:-2px;animation-delay:0s}.chatbot-bubble .star-2[data-v-91276fe6]{top:2px;right:-6px;animation-delay:.7s}.chatbot-bubble .star-3[data-v-91276fe6]{bottom:-4px;left:1px;animation-delay:1.4s}.chatbot-bubble[data-v-91276fe6]:active{transform:scale(.95)}.chatbot-bubble .bot-avatar-img[data-v-91276fe6]{width:40px;height:40px;border-radius:50%;object-fit:cover;border:2px solid white}.chatbot-bubble .live-indicator[data-v-91276fe6]{position:absolute;top:-2px;right:-2px;width:16px;height:16px;background:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 4px #0003}.chatbot-bubble .live-indicator .live-dot[data-v-91276fe6]{width:10px;height:10px;background:#ffcd05;border-radius:50%;animation:pulse-91276fe6 2s ease-in-out infinite}.chatbot-window[data-v-91276fe6]{position:fixed;bottom:20px;left:20px;width:380px;height:600px;background:#fff;border-radius:12px;box-shadow:0 10px 40px #00000026;display:flex;flex-direction:column;overflow:hidden}@media (max-width: 768px){.chatbot-window[data-v-91276fe6]{width:calc(100vw - 32px);height:calc(100vh - 80px);left:16px;bottom:16px}}.chatbot-window.iframe-window[data-v-91276fe6]{position:absolute;top:0;left:0;width:100%;height:100%;border-radius:0;box-shadow:none;border:none}.chat-header[data-v-91276fe6]{display:flex;align-items:center;justify-content:space-between;padding:16px;background:linear-gradient(135deg,#1227e2,#1e3a8a);color:#fff}.chat-header .bot-info[data-v-91276fe6]{display:flex;align-items:center;gap:12px}.chat-header .bot-info .bot-avatar[data-v-91276fe6]{display:flex;align-items:center;justify-content:center;width:40px;height:40px;background:#fff;border-radius:50%;padding:4px}.chat-header .bot-info .bot-avatar .bot-avatar-img[data-v-91276fe6]{width:32px;height:32px;border-radius:50%;object-fit:cover}.chat-header .bot-info .bot-details h3[data-v-91276fe6]{margin:0;font-size:16px;font-weight:600}.chat-header .bot-info .bot-details .status[data-v-91276fe6]{font-size:12px;opacity:.8}.chat-header .header-controls[data-v-91276fe6]{display:flex;align-items:center;gap:8px}.chat-header .header-controls .settings-btn[data-v-91276fe6]{background:none;border:none;color:#fff;cursor:pointer;padding:6px;border-radius:6px;display:flex;align-items:center;justify-content:center;transition:all .2s ease}.chat-header .header-controls .settings-btn[data-v-91276fe6]:hover{background:#ffcd0533;transform:scale(1.05)}.chat-header .header-controls .settings-btn[data-v-91276fe6]:active{transform:scale(.95)}.chat-header .header-controls .settings-btn svg[data-v-91276fe6]{transition:all .2s ease}.chat-header .header-controls .close-btn[data-v-91276fe6]{background:none;border:none;color:#fff;cursor:pointer;padding:4px;border-radius:4px;display:flex;align-items:center;justify-content:center}.chat-header .header-controls .close-btn[data-v-91276fe6]:hover{background:#ffcd0533}.settings-panel[data-v-91276fe6]{background:#fff;border-bottom:1px solid #e9ecef;padding:16px;transform-origin:top;overflow:hidden;transition:max-height .3s ease,opacity .3s ease,padding .3s ease;will-change:max-height,opacity,padding;position:relative}.settings-panel .settings-header[data-v-91276fe6]{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.settings-panel .settings-header h4[data-v-91276fe6]{margin:0;font-size:16px;font-weight:600;color:#495057}.settings-panel .settings-header .close-settings-btn[data-v-91276fe6]{background:none;border:none;color:#6c757d;cursor:pointer;padding:4px;border-radius:4px;display:flex;align-items:center;justify-content:center;transition:all .2s ease}.settings-panel .settings-header .close-settings-btn[data-v-91276fe6]:hover{background:#ffcd05;color:#1a202c}.settings-panel .settings-content .setting-item[data-v-91276fe6]{display:flex;align-items:center;justify-content:space-between;padding:12px 0;border-bottom:1px solid #f1f3f4}.settings-panel .settings-content .setting-item[data-v-91276fe6]:last-child{border-bottom:none}.settings-panel .settings-content .setting-item .setting-info[data-v-91276fe6]{flex:1;margin-right:16px}.settings-panel .settings-content .setting-item .setting-info .setting-label[data-v-91276fe6]{display:block;font-weight:500;color:#495057;margin-bottom:4px}.settings-panel .settings-content .setting-item .setting-info .setting-description[data-v-91276fe6]{display:block;font-size:12px;color:#6c757d;line-height:1.4}.settings-panel .settings-content .setting-item .toggle-switch[data-v-91276fe6]{position:relative;display:inline-block;width:44px;height:24px}.settings-panel .settings-content .setting-item .toggle-switch input[data-v-91276fe6]{opacity:0;width:0;height:0}.settings-panel .settings-content .setting-item .toggle-switch input:checked+.toggle-slider[data-v-91276fe6]{background:linear-gradient(135deg,#1227e2,#1e3a8a)}.settings-panel .settings-content .setting-item .toggle-switch input:checked+.toggle-slider[data-v-91276fe6]:before{transform:translate(20px)}.settings-panel .settings-content .setting-item .toggle-switch input:focus+.toggle-slider[data-v-91276fe6]{box-shadow:0 0 1px #1227e2}.settings-panel .settings-content .setting-item .toggle-switch .toggle-slider[data-v-91276fe6]{position:absolute;cursor:pointer;top:0;left:0;right:0;bottom:0;background:#ccc;transition:.3s;border-radius:24px}.settings-panel .settings-content .setting-item .toggle-switch .toggle-slider[data-v-91276fe6]:before{position:absolute;content:"";height:18px;width:18px;left:3px;bottom:3px;background:#fff;transition:.3s;border-radius:50%;box-shadow:0 2px 4px #0003}.settings-panel[data-v-91276fe6]:after{content:"";position:absolute;top:0;left:0;right:0;bottom:0;box-shadow:0 2px 8px #0000001a;pointer-events:none;z-index:-1}.chat-body[data-v-91276fe6]{flex:1;padding:16px;overflow-y:auto;background:#f8f9fa;display:flex;flex-direction:column;justify-content:flex-start;scrollbar-width:thin;scrollbar-color:#ced4da #f8f9fa}.chat-body[data-v-91276fe6]::-webkit-scrollbar{width:6px}.chat-body[data-v-91276fe6]::-webkit-scrollbar-track{background:transparent;border-radius:3px}.chat-body[data-v-91276fe6]::-webkit-scrollbar-thumb{background:linear-gradient(180deg,#e9ecef,#dee2e6,#ced4da);border-radius:3px;transition:all .2s ease;border:1px solid #adb5bd}.chat-body[data-v-91276fe6]::-webkit-scrollbar-thumb:hover{background:linear-gradient(180deg,#dee2e6,#ced4da,#adb5bd);border-color:#6c757d}.chat-body[data-v-91276fe6]::-webkit-scrollbar-corner{background:transparent}.chat-body .welcome-message[data-v-91276fe6]{display:flex;flex-direction:column;gap:16px}.chat-body .message[data-v-91276fe6]{max-width:80%;padding:16px;border-radius:18px;word-wrap:break-word;white-space:pre-line;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,"Apple Color Emoji","Segoe UI Emoji",Segoe UI Symbol,sans-serif}.chat-body .message.bot[data-v-91276fe6]{max-width:85%}.chat-body .message.bot .message-header[data-v-91276fe6]{display:flex;align-items:center;gap:8px;margin-bottom:12px}.chat-body .message.bot .message-header .bot-avatar-small[data-v-91276fe6]{width:32px;height:32px;background:linear-gradient(135deg,#1227e2,#1e3a8a);border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff}.chat-body .message.bot .message-header .bot-name[data-v-91276fe6]{font-size:14px;font-weight:600;color:#495057}.chat-body .message.bot .message-content p[data-v-91276fe6]{margin:0 0 8px}.chat-body .message.bot .message-content p[data-v-91276fe6]:last-child{margin-bottom:0}.chat-body .message.bot .message-content strong[data-v-91276fe6]{color:#1227e2}.chat-body .message.bot .message-content.welcome-content .welcome-greeting[data-v-91276fe6]{font-size:16px;font-weight:600;color:#2c3e50;margin-bottom:12px;line-height:1.4}.chat-body .message.bot .message-content.welcome-content .welcome-subtitle[data-v-91276fe6]{font-size:14px;font-weight:400;color:#6c757d;margin-bottom:12px;line-height:1.4}.chat-body .message.bot .message-content.welcome-content .welcome-question[data-v-91276fe6]{font-size:15px;font-weight:500;color:#495057;margin-bottom:0;line-height:1.4}.chat-body .menu-options[data-v-91276fe6]{display:flex;flex-direction:column;gap:8px;margin-top:16px}.chat-body .menu-options .menu-label[data-v-91276fe6]{font-size:12px;color:#6c757d;font-weight:500;margin-bottom:4px}.chat-body .menu-option[data-v-91276fe6]{display:flex;align-items:center;gap:12px;padding:12px 16px;background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;cursor:pointer;transition:all .2s ease;text-align:left;width:100%}.chat-body .menu-option[data-v-91276fe6]:hover:not(.disabled){background:#e9ecef;border-color:#1227e2;transform:translateY(-1px)}.chat-body .menu-option.disabled[data-v-91276fe6]{opacity:.5;cursor:not-allowed;background:#f1f3f4;border-color:#dee2e6;color:#6c757d}.chat-body .menu-option.disabled[data-v-91276fe6]:hover{background:#f1f3f4;border-color:#dee2e6;transform:none}.chat-body .menu-option.disabled[data-v-91276fe6]:after{content:"🚫";margin-left:auto;font-size:12px;opacity:.7}.chat-body .menu-option .menu-icon[data-v-91276fe6]{display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:18px}.chat-body .menu-option span[data-v-91276fe6]{color:#495057;font-size:14px;font-weight:500}.chat-body .menu-option[data-v-91276fe6]:hover{background:#ffcd05;transform:translateY(-1px);box-shadow:0 2px 4px #1227e233}.chat-body .menu-option[data-v-91276fe6]:active{transform:translateY(0)}.chat-body .help-suggestion[data-v-91276fe6]{display:flex;flex-direction:column;gap:8px;margin-top:2px}.chat-body .help-suggestion .help-card[data-v-91276fe6]{background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;padding:12px 16px;display:flex;align-items:center;gap:12px;transition:all .2s ease}.chat-body .help-suggestion .help-card[data-v-91276fe6]:hover{background:#e9ecef;border-color:#dee2e6}.chat-body .help-suggestion .help-card .help-icon[data-v-91276fe6]{display:flex;align-items:center;justify-content:center;width:32px;height:32px;background:#1227e2;border-radius:50%;flex-shrink:0}.chat-body .help-suggestion .help-card .help-icon svg[data-v-91276fe6]{color:#fff}.chat-body .help-suggestion .help-card .help-icon svg path[data-v-91276fe6]{fill:#fff}.chat-body .help-suggestion .help-card .help-content[data-v-91276fe6]{flex:1}.chat-body .help-suggestion .help-card .help-content span[data-v-91276fe6]{font-size:14px;color:#6c757d;line-height:1.4}.chat-body .help-suggestion .menu-suggestion[data-v-91276fe6]{display:flex;align-items:center;gap:12px;padding:12px 16px;background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;font-size:14px;color:#6c757d;transition:all .2s ease}.chat-body .help-suggestion .menu-suggestion[data-v-91276fe6]:hover{background:#e9ecef;border-color:#dee2e6}.chat-body .help-suggestion .menu-suggestion .menu-icon[data-v-91276fe6]{display:flex;align-items:center;justify-content:center;width:32px;height:32px;background:#6c757d;border-radius:50%;flex-shrink:0}.chat-body .help-suggestion .menu-suggestion .menu-icon svg[data-v-91276fe6]{color:#fff}.chat-body .help-suggestion .menu-suggestion .menu-icon svg path[data-v-91276fe6]{fill:#fff}.chat-body .help-suggestion .menu-suggestion strong[data-v-91276fe6]{color:#667eea;font-weight:600}.chat-body .timestamp[data-v-91276fe6]{font-size:12px;color:#6c757d;margin-top:12px;align-self:flex-start}.chat-body .messages[data-v-91276fe6]{display:flex;flex-direction:column;gap:16px}.chat-body .message-container[data-v-91276fe6]{display:flex;align-items:flex-start;gap:8px;animation:messageSlideIn-91276fe6 .4s ease-out;opacity:0;animation-fill-mode:forwards}.chat-body .message-container.user[data-v-91276fe6]{flex-direction:row-reverse;justify-content:flex-start;animation-delay:.1s}.chat-body .message-container.user .message[data-v-91276fe6]{align-self:flex-end;background:linear-gradient(135deg,#1227e2,#1e3a8a);color:#fff;position:relative}.chat-body .message-container.user .message .message-status[data-v-91276fe6]{position:absolute;bottom:-20px;right:0;font-size:11px;font-weight:400}.chat-body .message-container.user .message .message-status .status[data-v-91276fe6]{padding:2px 6px;border-radius:10px;font-size:10px}.chat-body .message-container.user .message .message-status .status.sending[data-v-91276fe6],.chat-body .message-container.user .message .message-status .status.sent[data-v-91276fe6],.chat-body .message-container.user .message .message-status .status.read[data-v-91276fe6]{background:transparent;color:#6c757d}.chat-body .message-container.bot[data-v-91276fe6]{flex-direction:row;align-items:flex-start;animation-delay:.2s}.chat-body .message-container.bot .bot-header[data-v-91276fe6]{display:flex;align-items:center;margin-bottom:0}.chat-body .message-container.bot .bot-header .bot-avatar-message[data-v-91276fe6]{flex-shrink:0;display:flex;flex-direction:row;align-items:center;gap:8px}.chat-body .message-container.bot .bot-header .bot-avatar-message .avatar-container[data-v-91276fe6]{position:relative;display:flex;align-items:center;justify-content:center}.chat-body .message-container.bot .bot-header .bot-avatar-message .bot-avatar-img[data-v-91276fe6]{width:32px;height:32px;border-radius:50%;object-fit:cover;z-index:2}.chat-body .message-container.bot .bot-header .bot-avatar-message .ai-star[data-v-91276fe6]{position:absolute;color:#ffcd05;font-size:12px;z-index:10;animation:twinkle-91276fe6 2s ease-in-out infinite}.chat-body .message-container.bot .bot-header .bot-avatar-message .star-1[data-v-91276fe6]{top:-8px;left:-4px;animation-delay:0s}.chat-body .message-container.bot .bot-header .bot-avatar-message .star-2[data-v-91276fe6]{top:4px;right:-8px;animation-delay:.7s}.chat-body .message-container.bot .bot-header .bot-avatar-message .star-3[data-v-91276fe6]{bottom:-6px;left:2px;animation-delay:1.4s}.chat-body .message-container.bot .bot-header .bot-avatar-message .bot-avatar-fallback[data-v-91276fe6]{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,#1227e2,#1e3a8a);display:flex;align-items:center;justify-content:center;color:#fff}.chat-body .message-container.bot .message[data-v-91276fe6]{align-self:flex-start;background:#fff;color:#333;margin-left:8px;margin-top:0;max-width:80%}.chat-body .message-container.bot.simple-message .message[data-v-91276fe6]{margin-left:8px;max-width:80%}.chat-body .message-container.bot.no-avatar .message[data-v-91276fe6]{margin-left:48px;margin-top:0;max-width:80%}.chat-body .message-container.bot.tips-message[data-v-91276fe6]{margin-top:-16px}.chat-input[data-v-91276fe6]{display:flex;gap:8px;padding:16px;background:#fff;border-top:1px solid #e9ecef}.chat-input input[data-v-91276fe6]{flex:1;padding:12px 16px;border:1px solid #e9ecef;border-radius:24px;outline:none;font-size:14px}.chat-input input[data-v-91276fe6]:focus{border-color:#1227e2}.chat-input input[data-v-91276fe6]:disabled{background:#f8f9fa;cursor:not-allowed}.chat-input button[data-v-91276fe6]{padding:12px;background:linear-gradient(135deg,#1227e2,#1e3a8a);color:#fff;border:none;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;width:44px;height:44px}.chat-input button[data-v-91276fe6]:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px #1227e266}.chat-input button[data-v-91276fe6]:disabled{opacity:.6;cursor:not-allowed;transform:none;box-shadow:none}.scale-enter-active[data-v-91276fe6],.scale-leave-active[data-v-91276fe6]{transition:all .3s ease}.scale-enter-from[data-v-91276fe6],.scale-leave-to[data-v-91276fe6]{transform:scale(0);opacity:0}.slide-up-enter-active[data-v-91276fe6],.slide-up-leave-active[data-v-91276fe6]{transition:all .3s ease}.slide-up-enter-from[data-v-91276fe6],.slide-up-leave-to[data-v-91276fe6]{transform:translateY(100%);opacity:0}.genie-enter-active[data-v-91276fe6],.genie-leave-active[data-v-91276fe6]{transition:all 1.2s cubic-bezier(.25,.46,.45,.94);transform-origin:left bottom}.genie-enter-from[data-v-91276fe6]{transform:scale(.1) translateY(20px);opacity:0;border-radius:50%;clip-path:circle(25px at 0% 100%)}.genie-leave-to[data-v-91276fe6]{transform:scale(.02) translateY(25px);opacity:0;border-radius:50%;clip-path:circle(8px at 0% 100%)}.slide-down-enter-active[data-v-91276fe6],.slide-down-leave-active[data-v-91276fe6]{transition:max-height .3s ease,opacity .3s ease,padding .3s ease}@keyframes twinkle-91276fe6{0%,to{opacity:.3;transform:scale(.8)}50%{opacity:1;transform:scale(1.1)}}@keyframes slideDownFromHeader-91276fe6{0%{opacity:0;max-height:0;padding-top:0;padding-bottom:0}to{opacity:1;max-height:200px;padding-top:16px;padding-bottom:16px}}.typing-indicator[data-v-91276fe6]{display:flex;align-items:center;gap:4px;padding:8px 12px}.typing-indicator span[data-v-91276fe6]{width:8px;height:8px;border-radius:50%;background:#667eea;animation:typing-bounce-91276fe6 1.4s infinite ease-in-out}.typing-indicator span[data-v-91276fe6]:nth-child(1){animation-delay:-.32s}.typing-indicator span[data-v-91276fe6]:nth-child(2){animation-delay:-.16s}.typing-indicator span[data-v-91276fe6]:nth-child(3){animation-delay:0s}@keyframes typing-bounce-91276fe6{0%,80%,to{transform:scale(.8);opacity:.5}40%{transform:scale(1);opacity:1}}@keyframes pulse-91276fe6{0%,to{transform:scale(1);opacity:1}50%{transform:scale(1.2);opacity:.8}}.menu-button-container[data-v-91276fe6]{margin-top:12px;display:flex;justify-content:flex-start}.menu-button[data-v-91276fe6]{display:flex;align-items:center;gap:6px;padding:6px 12px;background:transparent;color:#6c757d;border:1px solid #e9ecef;border-radius:16px;cursor:pointer;font-size:12px;font-weight:400;transition:all .2s ease;opacity:.8}.menu-button[data-v-91276fe6]:hover:not(.disabled){background:#f8f9fa;border-color:#dee2e6;color:#495057;opacity:1;transform:translateY(-1px)}.menu-button[data-v-91276fe6]:active:not(.disabled){transform:translateY(0)}.menu-button.disabled[data-v-91276fe6]{background:#f1f3f4;border-color:#e8eaed;color:#9aa0a6;cursor:not-allowed;opacity:.5}.menu-button.disabled[data-v-91276fe6]:hover{background:#f1f3f4;border-color:#e8eaed;color:#9aa0a6;opacity:.5;transform:none}.menu-button svg[data-v-91276fe6]{width:14px;height:14px;opacity:.7}.menu-button span[data-v-91276fe6]{font-size:12px}.satisfaction-buttons-inline[data-v-91276fe6]{display:flex;gap:12px;margin-top:16px;justify-content:flex-start}.satisfaction-buttons-inline .satisfaction-btn-inline[data-v-91276fe6]{padding:10px 20px;border:2px solid #e9ecef;border-radius:20px;background:#fff;cursor:pointer;font-size:14px;font-weight:600;transition:all .2s ease;min-width:60px;text-align:center}.satisfaction-buttons-inline .satisfaction-btn-inline[data-v-91276fe6]:hover{transform:translateY(-1px);box-shadow:0 2px 8px #0000001a}.satisfaction-buttons-inline .satisfaction-btn-inline.positive[data-v-91276fe6]{border-color:#1227e2;color:#1227e2}.satisfaction-buttons-inline .satisfaction-btn-inline.positive[data-v-91276fe6]:hover{background:#1227e2;color:#fff}.satisfaction-buttons-inline .satisfaction-btn-inline.negative[data-v-91276fe6]{border-color:#ffcd05;color:#ffcd05}.satisfaction-buttons-inline .satisfaction-btn-inline.negative[data-v-91276fe6]:hover{background:#ffcd05;color:#1a202c}.feedback-panel[data-v-91276fe6]{background:#fff;border-top:1px solid #e9ecef;padding:16px;animation:slideUpFromBottom-91276fe6 .6s cubic-bezier(.25,.46,.45,.94);transform-origin:bottom;transition:all .3s ease-in-out}.feedback-header[data-v-91276fe6]{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:16px}.feedback-header .feedback-title[data-v-91276fe6]{text-align:center;flex:1}.feedback-header .feedback-title h4[data-v-91276fe6]{margin:0 0 6px;font-size:16px;color:#495057;font-weight:600}.feedback-header .feedback-title p[data-v-91276fe6]{margin:0;font-size:13px;color:#6c757d}.feedback-header .feedback-close-btn[data-v-91276fe6]{background:none;border:none;cursor:pointer;padding:4px;border-radius:4px;color:#6c757d;transition:all .2s ease;display:flex;align-items:center;justify-content:center;width:32px;height:32px;flex-shrink:0}.feedback-header .feedback-close-btn[data-v-91276fe6]:hover{background:#f5f5f5;color:#495057}.feedback-header .feedback-close-btn[data-v-91276fe6]:active{transform:scale(.95)}.feedback-header .feedback-close-btn svg[data-v-91276fe6]{width:20px;height:20px}.feedback-rating[data-v-91276fe6]{display:flex;gap:10px;margin-bottom:16px;justify-content:center}.feedback-rating .rating-btn[data-v-91276fe6]{padding:12px 18px;border:2px solid #e9ecef;border-radius:20px;background:#fff;cursor:pointer;font-size:20px;font-weight:500;transition:all .2s ease;min-width:60px}.feedback-rating .rating-btn[data-v-91276fe6]:hover{border-color:#1227e2;transform:translateY(-1px)}.feedback-rating .rating-btn.active[data-v-91276fe6]{border-color:#1227e2;background:#1227e2;color:#fff}.feedback-rating .rating-btn.positive.active[data-v-91276fe6]{background:#1227e2;border-color:#1227e2}.feedback-rating .rating-btn.negative.active[data-v-91276fe6]{background:#ffcd05;border-color:#ffcd05;color:#1a202c}.feedback-comment[data-v-91276fe6]{margin-bottom:16px}.feedback-comment textarea[data-v-91276fe6]{width:100%;padding:10px;border:1px solid #e9ecef;border-radius:6px;font-size:13px;font-family:inherit;resize:vertical;min-height:60px}.feedback-comment textarea[data-v-91276fe6]:focus{outline:none;border-color:#1227e2}.feedback-comment textarea[data-v-91276fe6]::placeholder{color:#adb5bd}.feedback-comment .comment-counter[data-v-91276fe6]{text-align:right;font-size:11px;color:#6c757d;margin-top:3px}.feedback-actions[data-v-91276fe6]{display:flex;gap:10px;justify-content:flex-end}.feedback-actions .btn-cancel[data-v-91276fe6]{padding:8px 16px;border:1px solid #e9ecef;border-radius:5px;background:#fff;color:#6c757d;cursor:pointer;font-size:13px;transition:all .2s ease}.feedback-actions .btn-cancel[data-v-91276fe6]:hover{background:#f8f9fa;border-color:#dee2e6}.feedback-actions .btn-submit[data-v-91276fe6]{padding:8px 16px;border:none;border-radius:5px;background:linear-gradient(135deg,#1227e2,#1e3a8a);color:#fff;cursor:pointer;font-size:13px;font-weight:500;transition:all .2s ease}.feedback-actions .btn-submit[data-v-91276fe6]:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px #667eea66}.feedback-actions .btn-submit[data-v-91276fe6]:disabled{opacity:.6;cursor:not-allowed;transform:none;box-shadow:none}@keyframes slideUp-91276fe6{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@keyframes slideUpFromBottom-91276fe6{0%{opacity:0;transform:translateY(100%) scale(.98)}50%{opacity:.8;transform:translateY(20%) scale(.99)}to{opacity:1;transform:translateY(0) scale(1)}}.slide-up-enter-active[data-v-91276fe6]{transition:all .6s cubic-bezier(.25,.46,.45,.94)}.slide-up-leave-active[data-v-91276fe6]{transition:all .4s cubic-bezier(.55,.06,.68,.19)}.slide-up-enter-from[data-v-91276fe6],.slide-up-leave-to[data-v-91276fe6]{opacity:0;transform:translateY(100%) scale(.98)}.alerts-container[data-v-91276fe6]{background:#f8f9fa;border-bottom:1px solid #e9ecef;max-height:200px;overflow-y:auto;padding:8px 16px}.alerts-container[data-v-91276fe6]::-webkit-scrollbar{width:4px}.alerts-container[data-v-91276fe6]::-webkit-scrollbar-track{background:transparent}.alerts-container[data-v-91276fe6]::-webkit-scrollbar-thumb{background:#dee2e6;border-radius:2px}.alert-item[data-v-91276fe6]{display:flex;align-items:center;justify-content:space-between;background:#fff;border:1px solid #e9ecef;border-radius:8px;padding:12px 16px;margin-bottom:8px;box-shadow:0 2px 4px #0000000d;transition:all .2s ease;animation:slideInAlert-91276fe6 .3s ease-out}.alert-item[data-v-91276fe6]:last-child{margin-bottom:0}.alert-item[data-v-91276fe6]:hover{box-shadow:0 4px 8px #0000001a;transform:translateY(-1px)}.alert-content[data-v-91276fe6]{display:flex;align-items:center;gap:12px;flex:1;min-width:0}.alert-icon[data-v-91276fe6]{display:flex;align-items:center;justify-content:center;width:32px;height:32px;background:#ffcd05;border-radius:50%;flex-shrink:0}.alert-icon svg[data-v-91276fe6]{color:#1a202c}.alert-message[data-v-91276fe6]{display:flex;flex-direction:column;flex:1;min-width:0}.alert-text[data-v-91276fe6]{font-size:14px;color:#495057;line-height:1.4;word-wrap:break-word;font-weight:500}.alert-text strong[data-v-91276fe6]{font-weight:600;color:#212529}.alert-close-btn[data-v-91276fe6]{display:flex;align-items:center;justify-content:center;width:24px;height:24px;background:none;border:none;border-radius:50%;color:#6c757d;cursor:pointer;transition:all .2s ease;flex-shrink:0}.alert-close-btn[data-v-91276fe6]:hover{background:#f8f9fa;color:#495057;transform:scale(1.1)}.alert-close-btn[data-v-91276fe6]:active{transform:scale(.95)}.alert-close-btn svg[data-v-91276fe6]{width:14px;height:14px}@keyframes slideInAlert-91276fe6{0%{opacity:0;transform:translate(-100%)}to{opacity:1;transform:translate(0)}}.slide-down-enter-active[data-v-91276fe6],.slide-down-leave-active[data-v-91276fe6]{transition:all .3s ease}.slide-down-enter-from[data-v-91276fe6],.slide-down-leave-to[data-v-91276fe6]{opacity:0;max-height:0;padding-top:0;padding-bottom:0}@keyframes messageSlideIn-91276fe6{0%{opacity:0;transform:translateY(20px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}.debug-panel[data-v-91276fe6]{background:#1a1a1a;border:1px solid #333;border-radius:8px;margin:8px;max-height:300px;overflow:hidden}.debug-panel .debug-header[data-v-91276fe6]{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;background:#2a2a2a;border-bottom:1px solid #333}.debug-panel .debug-header h4[data-v-91276fe6]{color:#ff6b6b;margin:0;font-size:14px;font-weight:600}.debug-panel .debug-header .debug-controls[data-v-91276fe6]{display:flex;gap:8px}.debug-panel .debug-header .debug-controls .debug-btn[data-v-91276fe6]{background:#444;color:#fff;border:none;padding:4px 8px;border-radius:4px;font-size:11px;cursor:pointer;transition:background .2s}.debug-panel .debug-header .debug-controls .debug-btn[data-v-91276fe6]:hover{background:#555}.debug-panel .debug-content[data-v-91276fe6]{padding:12px 16px;max-height:250px;overflow-y:auto}.debug-panel .debug-content .debug-states[data-v-91276fe6]{margin-bottom:16px}.debug-panel .debug-content .debug-states h5[data-v-91276fe6]{color:#fff;margin:0 0 8px;font-size:12px;font-weight:600}.debug-panel .debug-content .debug-states .state-grid[data-v-91276fe6]{display:grid;grid-template-columns:1fr 1fr;gap:4px}.debug-panel .debug-content .debug-states .state-grid .state-item[data-v-91276fe6]{background:#333;color:#ccc;padding:4px 8px;border-radius:4px;font-size:10px;font-family:monospace}.debug-panel .debug-content .debug-states .state-grid .state-item.active[data-v-91276fe6]{background:#4caf50;color:#fff}.debug-panel .debug-content .debug-logs h5[data-v-91276fe6]{color:#fff;margin:0 0 8px;font-size:12px;font-weight:600}.debug-panel .debug-content .debug-logs .logs-container[data-v-91276fe6]{max-height:150px;overflow-y:auto}.debug-panel .debug-content .debug-logs .logs-container .log-entry[data-v-91276fe6]{display:flex;flex-direction:column;gap:2px;padding:4px 8px;margin-bottom:4px;border-radius:4px;font-size:10px;font-family:monospace}.debug-panel .debug-content .debug-logs .logs-container .log-entry.info[data-v-91276fe6]{background:#1e3a8a;color:#93c5fd}.debug-panel .debug-content .debug-logs .logs-container .log-entry.warn[data-v-91276fe6]{background:#92400e;color:#fbbf24}.debug-panel .debug-content .debug-logs .logs-container .log-entry.error[data-v-91276fe6]{background:#991b1b;color:#fca5a5}.debug-panel .debug-content .debug-logs .logs-container .log-entry .log-time[data-v-91276fe6]{font-size:9px;opacity:.7}.debug-panel .debug-content .debug-logs .logs-container .log-entry .log-level[data-v-91276fe6]{font-weight:700;font-size:9px}.debug-panel .debug-content .debug-logs .logs-container .log-entry .log-message[data-v-91276fe6]{color:#fff}.debug-panel .debug-content .debug-logs .logs-container .log-entry .log-data[data-v-91276fe6]{background:#000;padding:4px;border-radius:2px;font-size:9px;color:#ccc;margin-top:4px;white-space:pre-wrap;word-break:break-all}.chatbot-bubble[data-v-91276fe6]{transition:all .3s cubic-bezier(.4,0,.2,1)}.chatbot-window[data-v-91276fe6]{transition:all .4s cubic-bezier(.4,0,.2,1)}.menu-option[data-v-91276fe6]{transition:all .3s cubic-bezier(.4,0,.2,1)}.menu-option[data-v-91276fe6]:hover{transform:translateY(-2px) scale(1.02)}.chat-input input[data-v-91276fe6]{transition:all .3s cubic-bezier(.4,0,.2,1)}.chat-input input[data-v-91276fe6]:focus{transform:scale(1.02)}.chat-input button[data-v-91276fe6]{transition:all .3s cubic-bezier(.4,0,.2,1)}.chat-input button[data-v-91276fe6]:hover:not(:disabled){transform:translateY(-2px) scale(1.05)}.alert-notification[data-v-91276fe6]{position:fixed;bottom:100px;left:20px;z-index:1001}@media (max-width: 768px){.alert-notification[data-v-91276fe6]{left:10px;bottom:90px}}@media (max-width: 480px){.alert-notification[data-v-91276fe6]{left:5px;bottom:80px}}.thought-bubble[data-v-91276fe6]{background:#fff;border:2px solid #1e3a8a;border-radius:20px;padding:0;box-shadow:0 4px 20px #0000001a;min-width:280px;max-width:320px;position:relative}.thought-bubble[data-v-91276fe6]:before{content:"";position:absolute;bottom:-10px;left:30px;width:0;height:0;border-left:8px solid transparent;border-right:8px solid transparent;border-top:12px solid #1e3a8a;z-index:-1}.thought-bubble[data-v-91276fe6]:after{content:"";position:absolute;bottom:-8px;left:32px;width:0;height:0;border-left:6px solid transparent;border-right:6px solid transparent;border-top:10px solid white;z-index:1}.bubble-content[data-v-91276fe6]{display:flex;align-items:flex-start;justify-content:space-between;padding:16px 20px;gap:12px}.bubble-text[data-v-91276fe6]{flex:1;min-width:0}.bubble-title[data-v-91276fe6]{font-size:15px;font-weight:600;color:#1f2937;margin-bottom:4px;line-height:1.3}.bubble-message[data-v-91276fe6]{font-size:14px;color:#4b5563;line-height:1.4;word-wrap:break-word}.bubble-close[data-v-91276fe6]{display:flex;align-items:center;justify-content:center;width:28px;height:28px;background:#f3f4f6;border:none;border-radius:50%;color:#6b7280;cursor:pointer;transition:all .2s ease;flex-shrink:0}.bubble-close[data-v-91276fe6]:hover{background:#e5e7eb;color:#374151;transform:scale(1.1)}.bubble-close[data-v-91276fe6]:active{transform:scale(.95)}.slide-in-enter-active[data-v-91276fe6]{transition:all .4s cubic-bezier(.34,1.56,.64,1)}.slide-in-leave-active[data-v-91276fe6]{transition:all .3s cubic-bezier(.4,0,.2,1)}.slide-in-enter-from[data-v-91276fe6],.slide-in-leave-to[data-v-91276fe6]{opacity:0;transform:translateY(100%) scale(.8)}.tips-message[data-v-91276fe6]{margin-top:2px!important;margin-bottom:20px!important}.navigation-buttons-container[data-v-91276fe6]{display:flex;gap:8px;margin-top:16px;padding-top:12px;border-top:1px solid #e9ecef}.nav-button[data-v-91276fe6]{display:flex;align-items:center;gap:6px;padding:6px 12px;border:1px solid #e9ecef;border-radius:16px;background:transparent;cursor:pointer;transition:all .2s ease;font-size:12px;font-weight:400;color:#6c757d;opacity:.8}.nav-button[data-v-91276fe6]:hover:not(.disabled){background:#f8f9fa;border-color:#dee2e6;color:#495057;opacity:1;transform:translateY(-1px)}.nav-button[data-v-91276fe6]:active{transform:translateY(0)}.nav-button svg[data-v-91276fe6]{width:14px;height:14px;flex-shrink:0}.nav-button span[data-v-91276fe6]{white-space:nowrap}.menu-button.disabled[data-v-91276fe6]{opacity:.5;cursor:not-allowed}.menu-button.disabled[data-v-91276fe6]:hover{background:transparent;border-color:#e9ecef;color:#6c757d;transform:none}.new-chat-button[data-v-91276fe6]:hover{background:#fff3cd;border-color:#ffcd05;color:#856404}.message-container.has-ticket-suggestions[data-v-91276fe6],.message-container.has-whatsapp-link[data-v-91276fe6]{justify-content:center!important;align-items:center!important;width:100%!important}.continue-question-container[data-v-91276fe6]{text-align:center!important;padding:16px 0!important;margin:16px 0!important}.continue-question-text[data-v-91276fe6]{margin:0 0 16px!important;font-size:14px!important;color:#495057!important;font-weight:500!important;line-height:1.4!important}.continue-question-options[data-v-91276fe6]{display:flex!important;gap:12px!important;margin:0 auto!important;justify-content:center!important;align-items:center!important;width:auto!important;text-align:center!important;padding:0!important;box-sizing:border-box!important;flex-direction:row!important;position:relative!important;left:0!important;right:0!important;transform:none!important;max-width:300px!important}.continue-question-options .suggestion-button[data-v-91276fe6]{display:flex!important;align-items:center!important;justify-content:center!important;gap:6px!important;padding:8px 16px!important;border:1px solid #e9ecef!important;border-radius:16px!important;background:transparent!important;cursor:pointer!important;transition:all .2s ease!important;font-size:13px!important;font-weight:500!important;color:#495057!important;min-width:80px!important}.continue-question-options .suggestion-button[data-v-91276fe6]:hover{transform:translateY(-1px)!important;box-shadow:0 2px 8px #0000001a!important}.continue-question-options .suggestion-button[data-v-91276fe6]:active{transform:translateY(0)!important}.continue-question-options .yes-button[data-v-91276fe6]:hover{background:#ffcd05!important;border-color:#ffcd05!important;color:#856404!important}.continue-question-options .no-button[data-v-91276fe6]:hover{background:#1227e2!important;border-color:#1227e2!important;color:#fff!important}.ticket-suggestion-options[data-v-91276fe6]{display:flex!important;gap:12px!important;margin:16px auto!important;justify-content:center!important;align-items:center!important;width:auto!important;text-align:center!important;padding:0!important;box-sizing:border-box!important;flex-direction:row!important;position:relative!important;left:0!important;right:0!important;transform:none!important;max-width:300px!important}.ticket-suggestion-options .suggestion-button[data-v-91276fe6]{display:flex!important;align-items:center!important;justify-content:center!important;gap:6px!important;padding:8px 16px!important;border:1px solid #e9ecef!important;border-radius:16px!important;background:transparent!important;cursor:pointer!important;transition:all .2s ease!important;font-size:12px!important;font-weight:400!important;color:#6c757d!important;opacity:.8!important;min-width:70px!important;margin:0!important;position:relative!important;float:none!important;clear:none!important}.ticket-suggestion-options .suggestion-button svg[data-v-91276fe6]{width:14px!important;height:14px!important;flex-shrink:0!important}.ticket-suggestion-options .suggestion-button span[data-v-91276fe6]{white-space:nowrap!important}.ticket-suggestion-options .suggestion-button[data-v-91276fe6]:hover{opacity:1!important;transform:translateY(-1px)!important}.ticket-suggestion-options .suggestion-button[data-v-91276fe6]:active{transform:translateY(0)!important}.ticket-suggestion-options .yes-button[data-v-91276fe6]:hover{background:#ffcd05!important;border-color:#ffcd05!important;color:#856404!important}.ticket-suggestion-options .no-button[data-v-91276fe6]:hover{background:#1227e2!important;border-color:#1227e2!important;color:#fff!important}.whatsapp-contact-link[data-v-91276fe6]{display:flex!important;justify-content:center!important;align-items:center!important;margin:16px auto!important;width:auto!important;text-align:center!important;padding:0!important;box-sizing:border-box!important;position:relative!important;left:0!important;right:0!important;transform:none!important;max-width:300px!important}.whatsapp-contact-link .whatsapp-button[data-v-91276fe6]{display:flex!important;align-items:center!important;justify-content:center!important;gap:8px!important;padding:12px 20px!important;border:1px solid #25D366!important;border-radius:20px!important;background:#25d366!important;color:#fff!important;text-decoration:none!important;cursor:pointer!important;transition:all .2s ease!important;font-weight:500!important;font-size:14px!important;box-shadow:0 2px 4px #25d36633!important}.whatsapp-contact-link .whatsapp-button[data-v-91276fe6]:hover{background:#20ba5a!important;border-color:#20ba5a!important;transform:translateY(-1px)!important;box-shadow:0 4px 8px #25d3664d!important}.whatsapp-contact-link .whatsapp-button[data-v-91276fe6]:active{transform:translateY(0)!important}.whatsapp-contact-link .whatsapp-button svg[data-v-91276fe6]{flex-shrink:0!important}.guide-status-message .tracking-link[data-v-91276fe6]{color:#007bff;text-decoration:underline;cursor:pointer;font-weight:400}.guide-status-message .tracking-link[data-v-91276fe6]:hover{color:#0056b3;text-decoration:none}.faq-response[data-v-91276fe6]{white-space:normal!important}.faq-response .faq-question[data-v-91276fe6]{font-weight:600;color:#1a202c;margin-bottom:12px;line-height:1.4;white-space:normal!important;word-wrap:break-word;overflow-wrap:break-word}.faq-response .faq-answer[data-v-91276fe6]{color:#4a5568;line-height:1.5;margin:0;white-space:normal!important;word-wrap:break-word;overflow-wrap:break-word}